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There has been widespread panic buying and a shortage of supplies on supermarket shelves, especially toilet paper, as the Coronavirus crisis intensifies. Supermarkets have introduced drastic new measures to address this, which include strict limits on item purchases per transaction, priority deliveries and restricted access times for Australians who are older or have a disability.

Major supermarkets such as Coles and Woolworths have acted to address access and inclusion issues surrounding people with disability and older Australians getting what they need at this crucial time. Smaller and independent retailers may have similar schemes in place so please talk to your local grocers directly if it doesn’t appear below.

On this page: 
Community Hour
Home Delivery
Back to Basics
Other options

Community Hour


Community Hour is available for customers until Sunday, May 10th 2020.

Community Hour (for the elderly and people with disability) is between 7 am to 8 am Wednesday and Friday.

Woolworths requires customers to present a Pensioner Concession Card, Commonwealth Seniors Health Card, State Seniors Cards, or customers aged 60 and over with valid proof of age card. Customers who have a disability are also eligible. Companions and carers of customers who fit these categories can also access the supermarket at these times if they have the relevant accredited ID card.

Community Hour for the elderly and people with a disability is available in Western Australia on Saturday from 7 am - 8 am and Sunday from 10 am - 11 am.

For more information go to Woolworths Community Hour Information.


Community Hour is held from Monday to Friday from 7 am to 8 am in all Coles supermarkets, for the following community members:

7 am – 8 am Monday, Wednesday and Friday for elderly customers, those in need of assistance, as well as carers, friends and neighbours who shop on behalf of vulnerable customers.

Customers wishing to access the store at this time need to present a government-issued identification card when entering the store (carers, friends and neighbours simply need to present one of the following cards of the person they are shopping for). The following cardholders are eligible.

  • Pensioner Concession Card
  • Companion Card
  • Commonwealth Seniors Health Card
  • Health Care Card
  • Seniors Card
  • Disability Card

These arrangements will be reviewed as necessary. For more information go to Coles Customer Notices Store Information

Store managers will use “sensible discretion and compassion” to ensure vulnerable customers who require access are able to complete their shopping during Community Hour.

Home Delivery

NDIS Participants

The NDIA has worked with supermarket retailers to make sure NDIS participants who need support to grocery shop, have priority access to home delivery services.

This means, if you are an NDIS participant, from Monday 6 April, you can purchase grocery items online to be delivered to your home. The NDIA will send all participants a unique home delivery access code by SMS or email.

For more information go to NDIS Priority Home Delivery Services.

Coles Online Priority Service (COPS)

Coles Online has created COPS for their most vulnerable customers and is rolling it out as quickly as they can. This will mean that customers who can’t shop in-store can have groceries delivered to their home. A “Click & Collect” service option has also launched to help customers who live in regions where delivery services are not available. Carers, family and neighbours simply need to show the Click&Collect order confirmation when collecting the shopping on behalf of a COPS registered customer.

You may be eligible to access COPS if you have been issued a unique identification or access code by the organisations below:

  • National Disability Insurance Agency (NDIS)
  • My Aged Care
  • Redkite - National Children's Cancer Support Organisation

To access the Coles Online Priority Service, register or log in to Coles Online and apply using the code provided by one of the abovementioned organisations. To find out more go to Coles Online Priority Service Information or check their easy Step by Step guide to online shopping here. 


Coles have partnered with Airtasker to provide same-day delivery of grocery shopping items where Airtaskers are available in your suburb. This is essentially a personal shopping service where an Airtasker will go to the supermarket, purchase items on your shopping list and deliver them to you. You will have to pay the Airtasker for their time on top of the cost of your groceries however, so this option will not work for everyone. 

If you have an NDIS package, you may be able to use your funding to pay the Airtasker to get and bring your groceries to you. NDIS will not cover the cost of your groceries though, as these are an everyday expense not related to your disability. 

Go to Airtasker - Coles to order your groceries this way. If you want an Airtasker to go to somewhere other than Coles for you, then you can still Post a Task to Airtasker in the usual way. 

For more information go to 

Harris Farm Priority Home Delivery Service

To ensure vulnerable people in the community have quicker access to delivery services at this time, Harris Farm is providing a Priority Assistance service with dedicated 2-day delivery windows for 100 NDIS participants a day. To be eligible you must be an NDIS participant and live within the normal Harris Farm delivery areas (Metropolitan Sydney, Wollongong, Newcastle Central and South Coasts and Canberra regions). The NDIS will give you a unique NDIS priority home delivery code.

Once you have your code, there are a few steps to take to get your groceries.

  1. Complete your shopping online for home delivery.
  2. When prompted at checkout enter your unique priority home delivery code.
  3. Submit your order.
  4. Wait for your delivery.

For more information, go to Harris Farm Priority Home Delivery Service

Woolworths Priority Assistance

To ensure vulnerable customers in the community have access to delivery services at this time, Woolworths is providing a Priority Assistance service with dedicated delivery windows. Eligible customers include seniors, people with a disability and those with compromised immunity or who are required to self-isolate.

To register for Priority Assistance you must register or log in to Woolworths Online, complete the Priority Assistance form and include any supporting documentation.

Back to Basics


The Woolworths Basics Box provides a few non-perishable meals, snacks and essential items like soap and toilet paper, for those in genuine need. Things like long-life milk, baked beans and tea bags. The "basics", essentially. 

It is only available online for delivery in NSW, ACT, Victoria, Tasmania, SA and the South East Queensland Coast. Woolworths has partnered with Australia Post to ensure delivery to as many areas as possible.

Australia Post will deliver your Woolworths Basics Box within 2-5 business days in two separate boxes to make it easier to take inside.

It’s not perfect - it doesn’t include everything and is likely to be different from what you’d normally buy. You’re also not able to choose, switch or select the products and it is currently unable to cater for specific dietary requirements. The Woolworths Basics Box has been designed for those customers who are currently unable to visit the supermarket - the elderly, people with a disability, those with compromised immunity and people in mandatory isolation. By removing choice, Woolworths are able to distribute these basic or essential items to more vulnerable people.

Eligible customers over 60 or holders of an eligible concession card are able to buy the Woolworths Basics Box online. You will be asked to provide your details before checking out, if you are buying on behalf of someone in need, please provide their details. If you’re not over 60 or don’t hold an eligible concession card you will need to apply for Priority Assistance first, which may take up to 24 hours to process.

A limit of two 2 orders per customer, per fortnight, applies.

Order your Woolworths Basics Box from their website. Or If you need assistance with ordering online, you can order over the phone on 1800 904 698.


The Coles Community Box provides a few non-perishable meals, snacks and essential items like soap and toilet paper, for those in genuine need. Things like long-life milk, cereal, pasta and baked beans and tea bags. The "basics", essentially. This box, which has a similar list of everyday essentials to the Basics Box, will be available soon. 

By ruling out choice or customisation of these boxes, limiting the contents to non-perishable and long-life products, and working with Australia Post, both supermarket giants are able to offer these boxes to customers who normally live outside their usual delivery zones, such as people living in smaller, regional and rural communities. 

To find out more or if you are a COPS customer, to purchase a box, go to Coles Community Box or call Coles Online Shopping on 1800 455 400.

Harris Farm Express

Harris Farm is now delivering pre-packed boxes of seasonal or readily available groceries to suburbs surrounding their Sydney metro stores. Contents of the boxes will be ever-changing due to current stock and availability. You can order one or a combination of boxes and receive your items on your doorstep within two to three days. 

  • Fruit & Veg Box - fresh seasonal fruit and vegetables
  • Chiller Box - things that go in the fridge! Things like milk, cheese, yoghurt, fresh pasta, soup etc. 
  • Proteins Box - meat (things like mince, sausages, steak, lamb, pork, bacon)
  • Pantry Essentials Box - things like bread, tinned tomatoes, chickpeas, rice, dried pasta, pasta sauce, canned fish etc. 

To find out more, or to see if Harris Farm Express is available in your area, go to Harris Farm Express or email This email address is being protected from spambots. You need JavaScript enabled to view it.


The IGA Priority Shop packs are designed to support customers who are vulnerable or isolated and ensure all of those who are in genuine need in our community can receive the supplies they need. There are four pre-set packs available.

  • The Essentials – includes milk, bread, butter, eggs, cereal, toilet paper, fresh fruit, fresh vegetables, soup
  • Pantry Plus – includes The Essentials Pack items plus tea bags, instant coffee, cheese, rice, pasta, pasta sauce, red meat, chicken and/or pork, chocolate block, sweet biscuits, a frozen meal for one, long-life juice, canned seafood, tissues, toothpaste, soap bar
  • Dog Pack – wet dog food, dry dog food
  • Cat Pack – wet cat food, dry cat food

These packs are delivered to your door for a small fee. Only people in genuine need can receive these packs, including people with disability, people over the age of 70, people with respiratory or chronic illnesses and those with confirmed cases of COVID-19 or in mandatory self-isolation due to exposure to COVID-19. Carers, family or friends can order packs on behalf of those in need, as long as proof of eligibility is provided and also confirmation of the order from the recipient.  If you have dietary requirements such as gluten-free, nut-free etc. contact your local IGA when they confirm your order. They will try to find alternatives wherever possible, but cannot guarantee substitution based on the current stock demands.

To find out more go to IGA Priority Shop or phone 1800 018 384

Other options

There are plenty of other home grocery and meal delivery options you might like to try if your usual grocery run is currently out of the question. If you are an NDIS participant, you may be able to get some of the cost of your meal prep and/or delivery funded by your NDIS package, but not the cost of the food itself. 

  • Hello Fresh - delivers DIY meals - portioned ingredients and step by step recipes to follow. 
  • Youfoodz - delivers ready-made meals and fresh produce boxes.
  • Kinela (previously Hit100) - delivers healthy home-delivered meals for people with disability and chronic health conditions. 
  • Nourished - Registered NDIS provider which home delivers fresh, healthy and gluten-free meals. 

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