Australian Government Disability Information Helpline 1800 643 787

Do you have a question about Coronavirus (COVID-19)?

Do you need help because things have changed?

Help for you is here.

Contact the Disability Information Helpline on 1800 643 787. 


On this page: 
About the Helpline
What happens when I call? 
What can I get help with?

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About the Helpline

The Disability Information Helpline provides information and referrals for people with disability who need help because of coronavirus (COVID-19).

The Helpline can help families, carers, support workers and services, too. The Disability Information Helpline is free, private and fact-checked.

You can contact the Helpline in the following ways:

  • Phone (free call): 1800 643 787
  • If you are deaf or have a hearing or speech impairment, you can also call the National Relay Service on 133 677

The Helpline is available Monday to Friday 8 am to 8 pm (AEST)

and Saturday and Sunday 9 am to 7 pm (AEST). It’s not available on public holidays.

The Disability Information Helpline is funded by the Australian Government.

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What happens when I call?

When you call the Helpline, you will speak to a person who will:

  • Listen carefully to you.
  • Use their connections to find things out, check the facts, and get information for you.
  • Transfer you to services that can help you.
  • Transfer you to a phone counsellor for emotional support, if you would like.
  • Give you clear and accessible information.

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What can I get help with?

Contact the Disability Information Helpline on 1800 643 787 if something is worrying you. For example, contact the Helpline if:

  • your support worker has not turned up
  • your provider has stopped services
  • it’s hard for you to get food, groceries, medications or other essential items
  • someone close to you has symptoms of coronavirus
  • you are feeling really upset
  • anything else is worrying you


Call 1800 643 787 or visit for more information.

The IDEAS Information officers are proud to be part of the team answering calls for the Disability Information Helpline.
Read the IDEAS Media Release for more information.
See COVID Helpline FAQ. to see what people have been getting help with.

IDEAS does information so you can do life.